Solution Process-

I Interviewed all of the recent hires, as well as some experienced members of staff to discover exactly what the new hires needed to be able to do as part of their job. I was also interested in what they were most nervous about, especially as for many this was their first job.

Result -

Some elements are still under construction

Clear outline of paperwork needed to be completed before starting, including an infographic of what needs to be done at the beginning of each shift.

Scenario based Articulate Storyline to help with handling common customer incidences. Part of this course is available to view below.

Articulate Storyline lesson on most common cocktails as this was an area the new hires felt nervous about and yet keen to try.